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Return Policy

Returns

Common Return Questions

Return & Exchange Policy

What items are returnable?

  • Within 30 days of receipt of your shipment

  • In original condition

  • Unwashed and Unworn

  • In the original packaging

 

What items are non-refundable?

  • Free gifts or promotional items

 

Are there any charges for return?

  • There is no charges for return

  • Original shipping charges is non-refundable

  • You are responsible for return shipping charges

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return

  • Follow the screen instructions and select the items you want to return

  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

 

TERMS AND CONDITIONS

  • All original shipping and/or handling charges are non-refundable.

  • All shipping charges that you may incur when sending items back to us are not refundable and are responsibility of the customer.

  • All returned item(s) must be in its brand new original condition, original packaging and with the original tags and tickets attached.

  • Item(s) which show signs of wear and/or being worn before will not be eligible for returns.

  • Euphema reserves all rights to inspect the condition of the item(s) before processing any returns. You shall bear the shipping and handling charges of returning any rejected return or exchange request item(s) to you. Euphema decisions on returns are final.

  • All sale or discounted item(s) are non-returnable and non-refundable.

  • Our returns policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear.

Still have questions? Email us at info@euphema.com with your full name, order number and we will get back to you shortly.

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